Our complete session catalog is now on-line. Please note that the Fusion 09 program is subject to change. To find specific sessions that meet your interests, please use the search tool below. If you want to view specific session information, click the title and a pop-up box will display with the details.
| |
| Sessions on Saturday, September 19
|
| Time |
Session Number |
Session |
Track |
| 8:00 AM - 5:00 PM |
166 |
ITIL® v2/v3 Foundation Bridge (Includes Certification Exam)
Joy Yoder (ITSM Academy, Inc. )
|
Pre/Post Convention Training |
| 8:00 AM - 5:00 PM |
104 |
ISO/IEC 20000 Foundation Certification Training (Includes Certification Exam)
Mart Rovers (InterProm USA Corporation)
|
Pre/Post Convention Training |
| |
| Sessions on Sunday, September 20
|
| Time |
Session Number |
Session |
Track |
| 8:00 AM - 5:00 PM |
166 |
ITIL® v2/v3 Foundation Bridge (Includes Certification Exam)
Joy Yoder (ITSM Academy, Inc. )
|
Pre/Post Convention Training |
| 8:00 AM - 5:00 PM |
104 |
ISO/IEC 20000 Foundation Certification Training (Includes Certification Exam)
Mart Rovers (InterProm USA Corporation)
|
Pre/Post Convention Training |
| 12:30 PM - 2:30 PM |
507 |
Outsourcing Roundtable
Larry Killingsworth (Independent Consultant)
Maria C. Metcalf (Unisys)
Michael McGaughey (Dream Catchers, Inc.)
Charles Reinecke (Cerner Corporation)
Michael Collier (Procter & Gamble)
Kevin Smilie (TPI)
George Assenheimer (Capgemini)
|
Pre-Convention Workshops & Forums |
| 12:30 PM - 2:30 PM |
508 |
Healthcare Forum & Special Interest Group Meeting
Joel Splan (Northwestern Memorial Hospital)
|
Pre-Convention Workshops & Forums |
| 12:30 PM - 2:30 PM |
384 |
Service Costing: Determining True Unit Cost Per Service
Boris Pevzner (Lontra)
Ron Bradley (The Player Group)
|
Pre-Convention Workshops & Forums |
| 12:30 PM - 2:30 PM |
143 |
Goal to Objective Mapping
Beverly Wileman-Pratt (Pepperweed Consulting)
George Spafford (Pepperweed Consulting, LLC)
|
Pre-Convention Workshops & Forums |
| 12:30 PM - 2:30 PM |
45 |
How to Measure IT Service Quality
Hank Marquis (Global Knowledge)
|
Pre-Convention Workshops & Forums |
| 12:30 PM - 2:30 PM |
157 |
Service Asset and Configuration Management Design Simulation
Drew Hart (Unisys)
|
Pre-Convention Workshops & Forums |
| 2:45 PM - 4:45 PM |
37 |
ABC of ICT Roundtable
Paul Wilkinson (GamingWorks)
|
Pre-Convention Workshops & Forums |
| 2:45 PM - 4:45 PM |
493 |
Root Cause Analysis in IT Service Management
W. Charles Slaven (MAX Technical Training)
|
Pre-Convention Workshops & Forums |
| 2:45 PM - 4:45 PM |
128 |
Building the Business Case for Service Management
Reginald Lo (Third Sky, Inc.)
Lou Hunnebeck (Third Sky, Inc.)
|
Pre-Convention Workshops & Forums |
| 2:45 PM - 4:45 PM |
204 |
Building Your IT Service Portfolio To Deal With Hard Economic Times
Randy Steinberg (Deloitte Consulting)
Jan Vromant (Deloitte Consulting LLP)
|
Pre-Convention Workshops & Forums |
| 2:45 PM - 4:45 PM |
256 |
Understand and Leverage Your Role as a Courageous Leader - Improve Your Efficiency and Effectiveness
Michael Kublin (PeopleTek)
|
Pre-Convention Workshops & Forums |
| 2:45 PM - 4:45 PM |
336 |
Building Communication and Education Campaigns for ITIL®
Sean McClean (Katalyst Now, LLC)
|
Pre-Convention Workshops & Forums |
| |
| Sessions on Monday, September 21
|
| Time |
Session Number |
Session |
Track |
| 7:00 AM - 8:00 AM |
522 |
Ask the Expert - Service Strategy
Majid Iqbal (Senior Director, Gartner)
|
Breakfast Club Discussion Groups |
| 7:00 AM - 8:00 AM |
523 |
Ask the Expert - Service Design
Vernon Lloyd (International Client Director, FoxIT)
|
Breakfast Club Discussion Groups |
| 7:00 AM - 8:00 AM |
526 |
Ask the Expert - Continual Service Improvement
Troy DuMoulin (Pink Elephant)
|
Breakfast Club Discussion Groups |
| 10:00 AM - 11:00 AM |
350 |
Are Your People Ready for Change?
Troy DuMoulin (Pink Elephant)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 10:00 AM - 11:00 AM |
126 |
Maturity Assessments, Friend or Foe
Cathy Kirch (Allstate Insurance Company)
|
Track 2 - Achieving Operational Excellence through Continual Service Improvement (CSI) |
| 10:00 AM - 11:00 AM |
44 |
The Mighty OLA
Doug Tedder (Haverstick Consulting)
|
Track 3 - Service Operations with a Side of Change |
| 10:00 AM - 11:00 AM |
210 |
Defining an IT Service - The Root Cause of All IT Issues
Randy Steinberg (Deloitte Consulting)
Jan Vromant (Deloitte Consulting LLP)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 10:00 AM - 11:00 AM |
159 |
From Rags to KPI Reporting
Pedro Hidalgo (Cook Children's Health Care System)
Beverly Wileman-Pratt (Pepperweed Consulting)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 10:00 AM - 11:00 AM |
261 |
ITSM + PMO = NWO
Robbin Trusty (Austin Energy)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 11:15 AM - 12:15 PM |
525 |
Identifying the Root Cause and Quick Problem Resolution: An End-to-end Application Performance Case Study
Jonathan Dowell (Con-Way Inc.)
Speaker Name525 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 11:15 AM - 12:15 PM |
514 |
Sponsorship Panel Discussion: The Right Stuff: Measuring IT Performance Using Business-Relevant Metrics
Corrine Siba (EMC)
Evelyn Hubbert (Forrester Research)
Pedro Hidalgo (Cook Children's Health Care System)
Gary Albitz (Oracle)
Robert Stroud (CA, Inc)
Speaker Name514 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 11:15 AM - 12:15 PM |
513 |
Enabling Effective Asset Management -- Requisition to Receiving Automation
Bob Balassi (Maryville Technologies)
Speaker Name513 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 11:15 AM - 12:15 PM |
511 |
Managing the Cloud in the New Economy
Patrick Reynolds (IBM)
Speaker Name511 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 11:15 AM - 12:15 PM |
512 |
Accelerated ISO/IEC 20000 Adoption Case Study
Victoria White (Fermi National Accelerator Laboratory (Fermilab))
Speaker Name512 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 11:15 AM - 12:15 PM |
518 |
Real Business Benefits, Real Easy: Successful ITSM Implementations at 7-Eleven and Core Media Technologies
Brian Cator (7-Eleven)
Tulio Quinones (Core Media Technologies, a company of WPP)
Speaker Name (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 2:15 PM - 3:15 PM |
84 |
ITIL® -- Useful for Small Companies?
Michael Gill (Transcept Pharmaceuticals, Inc)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 2:15 PM - 3:15 PM |
265 |
Service Desk State of the Future Report
Donna Knapp (ITSM Academy, Inc. )
|
Track 3 - Service Operations with a Side of Change |
| 2:15 PM - 3:15 PM |
148 |
Demystifying Service Catalog
Keith Fessler (IBM)
Christopher Dawson (IBM)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 2:15 PM - 3:15 PM |
83 |
ITIL® Implementation: Qualitative Keys to Success
Nancy Lee Hutchin (US Department of Transportation)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 2:15 PM - 3:15 PM |
353 |
Acheiving Global ISO 20000 Certification in 12 Months
Maria C. Metcalf (Unisys)
Rajan Kanda (Unisys Corporation)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 2:15 PM - 3:15 PM |
438 |
Rethinking Key Performance Indicators (KPIs) During an Economic Downturn
Link Alander (Lone Star College System)
Shah Ardalan (Lone Star College System)
|
Track 7 - Governance and IT Financial Management: Keys to Running IT Like a Business |
| 3:30 PM - 5:00 PM |
534 |
Vroom! Running IT Like a Business
David Coyle (Gartner, Inc.)
|
General Session |
| |
| Sessions on Tuesday, September 22
|
| Time |
Session Number |
Session |
Track |
| 7:00 AM - 8:00 AM |
524 |
Ask the Expert - Service Transition
Ivor Macfarlane (Service Management Consultant & Evangelist, IBM)
|
Breakfast Club Discussion Groups |
| 7:00 AM - 8:00 AM |
527 |
Ask the Expert - Service Operations
David Cannon (ITSM Practice Principal, Hewlett Packard)
|
Breakfast Club Discussion Groups |
| 8:15 AM - 9:40 AM |
533 |
From Gloom and Doom to Bloom! The Power of Being Positively Contagious
Kirk Weisler (Chief Morale Officer)
|
General Session |
| 10:00 AM - 11:00 AM |
11 |
IT Strategy - The Key to Winning Executive Support
Dalibor Petrovic (Deloitte & Touche LLP)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 10:00 AM - 11:00 AM |
162 |
ITIL® IT Service Management Transformation Journey: It's Worth the Journey
Lu Verosko (Jeppesen A Boeing Company)
Patrick Burnes (Jeppesen - A Boeing Company)
|
Track 2 - Achieving Operational Excellence through Continual Service Improvement (CSI) |
| 10:00 AM - 11:00 AM |
156 |
Optimizing ITIL® Problem Management
Mark Hall (Apollo Associated Services, LLC)
|
Track 3 - Service Operations with a Side of Change |
| 10:00 AM - 11:00 AM |
22 |
Enterprise Governance in a Virtual World
William Banks (Integrated Solutions Management)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 10:00 AM - 11:00 AM |
66 |
ITIL® v3 and Virtualization
Anthony Orr (BMC Software)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 10:00 AM - 11:00 AM |
209 |
Teaming CobiT® and ITIL® for Improved Value and Service
Robert Stroud (ITGI/CA)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 10:00 AM - 11:45 AM |
509 |
ISO 20000 Forum & Special Interest Group Meeting
Jayne Groll (ITSM Academy)
Mart Rovers (InterProm USA Corporation)
Lori Smiley (Metro Nashville Government)
Celia Carboni (Fidelity Investments)
|
Pre-Convention Workshops & Forums |
| 11:15 AM - 12:15 PM |
443 |
People & Process First, then Tools!
Trudie Hegel (Blue Shield of California)
Michael Robinson (Third Sky, Inc.)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 11:15 AM - 12:15 PM |
10 |
The Need For Trust: Building a Trustworthy IT
Ken Wendle (HP/itSMF Intl.)
|
Track 2 - Achieving Operational Excellence through Continual Service Improvement (CSI) |
| 11:15 AM - 12:15 PM |
237 |
Implementing Change Management in a Regulated Enviroment: A Case Study
Valerie Arraj (Compliance Process Partners LLC)
Tracy Lampula (Vertex Pharmaceuticals)
|
Track 3 - Service Operations with a Side of Change |
| 11:15 AM - 12:15 PM |
8 |
Guided Tour Through a Service Level Agreement
Richard Russell (Hospital Corporation of America)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 11:15 AM - 12:15 PM |
29 |
Use OLAs to Drive Down Costs and Foster Continual Process Improvement
Lina Patel (European Patent Office)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 11:15 AM - 12:15 PM |
240 |
From SaaS to SAS -- How a Service Provider Is Leveraging CobiT® and ITIL® To Meet Audit Requirements
David Marts (Transzap, Inc.)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 2:00 PM - 3:00 PM |
301 |
Organizational Change - All Aboard and Rowing
Scott Williams (National City/PNC)
Margaret Hanlon (Hewlett-Packard)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 2:00 PM - 3:00 PM |
276 |
Knowledge Management Fusion: Uniting CMDBs, CMS and SKMS
Linh C. Ho (Compuware)
Joshua Personius (Sun Microsystems)
|
Track 2 - Achieving Operational Excellence through Continual Service Improvement (CSI) |
| 2:00 PM - 3:00 PM |
137 |
IT Change Management - Without the Nasty Surprises
Cheryl Tóvizi (Christchurch City Council)
|
Track 3 - Service Operations with a Side of Change |
| 2:00 PM - 3:00 PM |
458 |
Release & Deployment Management; What the Books Didn't Tell You
Dave Howard (Toyota Financial Services)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 2:00 PM - 3:00 PM |
78 |
How 'Normal' Is Your IT Data
Mazda Marvasti (Integrien)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 2:00 PM - 3:00 PM |
175 |
Frameworks: Driving ITSM Beyond Operations
Terri Richards (Intel)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 3:15 PM - 4:15 PM |
532 |
Cloud Service Management- What's the Forecast?
Alex Hernandez (Plexent)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 3:15 PM - 4:15 PM |
515 |
IT Service Management: Lessons Learned from the Field
Rob Harper (Motorola)
Troy Olson (Cox Enterprises)
LaTanya Burton (National Institute of Health)
Doris Holley (National Institute of Health)
Speaker Name515 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 3:15 PM - 4:15 PM |
531 |
Delivering Customer Value from Outsourcing Your Enterprise IT Services -- A Multi- Disciplinary Approach to Applying ITIL®
Ashley Culbertson (Booz Allen Hamilton)
Jennifer Marie Parker (Booz Allen Hamilton)
Robert Whitkop (Next Generation Enterprise Network (NGEN), Dept of the Navy)
Speaker Name531 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 3:15 PM - 4:15 PM |
520 |
Speed Kills - Ensuring the Journey Isn't Just a Trip in the Passing Lane
Myra Davis (Texas Children's Hospital)
Clifford Shier (CompuCom)
Speaker Name (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 3:15 PM - 4:15 PM |
521 |
Extreme Management: Implementing ITIL® At Oracle IT & 1,000 Customers
Watson Wat (Oracle)
Ken Wells (Oracle)
Speaker Name521 (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 3:15 PM - 4:15 PM |
510 |
The Power of ITIL®: Driving Consistent Global Service Delivery for a Leading IT Outsourcer -- (A Case Study with TechTeam Global)
Vicki Neville (TechTeam Global)
Speaker Name (-)
|
Track 8 - Sponsored Sessions: Customer Case Studies and Panel Discussions |
| 4:30 PM - 5:30 PM |
295 |
CSI -- Just Click Your Heels and Sprinkle Pixy Dust……Right?
Tom Pierce (AT&T)
|
Track 2 - Achieving Operational Excellence through Continual Service Improvement (CSI) |
| 4:30 PM - 5:30 PM |
92 |
Bridging the Gap Between Incident and Problem Management
Tony Krasinski (Erie Insurance Group)
|
Track 3 - Service Operations with a Side of Change |
| 4:30 PM - 5:30 PM |
222 |
Aligning IT with Real Business Drivers
Lawrence Sheets (Caterpillar Inc.)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 4:30 PM - 5:30 PM |
497 |
Top Process Improvement Lessons Learned at Largest Internet Companies
Gene Kim (Tripwire)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 4:30 PM - 5:30 PM |
275 |
Achieving ETE Integration/Transparency in a Large Scale Multi-Supplier Environment
Daryl Goetz (Procter & Gamble)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 4:30 PM - 5:30 PM |
91 |
How to Develop an IT Service Agreement
Robert Benyon (Rhodes University)
|
Track 7 - Governance and IT Financial Management: Keys to Running IT Like a Business |
| |
| Sessions on Wednesday, September 23
|
| Time |
Session Number |
Session |
Track |
| 7:30 AM - 8:30 AM |
528 |
Evolution & Development - ITSM Career Development
Brent Knipfer (Executive Career Mgmt Mentor - ITSM Global Capability Manager, Dell, Inc.)
|
Breakfast Club Discussion Groups |
| 7:30 AM - 8:30 AM |
529 |
Evolution & Development - ITIL® Evolution/Growth & Certification Scheme
Richard Pharro (Director, APM Group)
Sharon Taylor (President – Aspect Group & ITIL V3 Chief Examiner, Aspect Group, Inc.)
|
Breakfast Club Discussion Groups |
| 7:30 AM - 8:30 AM |
530 |
Evolution & Development - Speaking on Success
Kirk Weisler (Chief Morale Officer)
|
Breakfast Club Discussion Groups |
| 8:45 AM - 9:45 AM |
27 |
Planning Business Manager and Customer ITIL® Induction
Malcolm Fry (FRY-Consultants)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 8:45 AM - 9:45 AM |
503 |
Transitioning to a Knowledge-Powered Service Desk
Paul Dooley (Optimal Connections, LLC)
|
Track 3 - Service Operations with a Side of Change |
| 8:45 AM - 9:45 AM |
248 |
The Journey to Service Catalog: You CAN Get There From Here
Michele Bonner (Austin Energy)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 8:45 AM - 9:45 AM |
488 |
How to Measure the Value and Risk Elements that are Important to the Business
Gary Albitz (Oracle)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 8:45 AM - 9:45 AM |
474 |
Implenting ITIL® v3 to Obtain ISO/IEC 27001
Linda Budiman (CSC)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 8:45 AM - 9:45 AM |
173 |
How Did P&G's Operations Project Save $5 Million and its Continual Evolution
Bob Angel (Procter & Gamble)
Judy Sanker (Procter & Gamble Company)
|
Track 7 - Governance and IT Financial Management: Keys to Running IT Like a Business |
| 10:00 AM - 11:00 AM |
307 |
Knowledge is Power -- Supplanting Unconscious Incompetence
Jeremy Hart (First American Corporation)
Craig Davis (First American Corporation)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 10:00 AM - 11:00 AM |
87 |
Roadmapping Service Management Success
Wil LeBlanc (Safeway)
|
Track 2 - Achieving Operational Excellence through Continual Service Improvement (CSI) |
| 10:00 AM - 11:00 AM |
378 |
Delivering on Your Service Management Strategy OR "What have you done for me lately?"
Heather Deane Strickland (Spectrum Health)
|
Track 3 - Service Operations with a Side of Change |
| 10:00 AM - 11:00 AM |
391 |
Lessons Learned from a Service Catalog Implementation
Carolyn Hennings (Windward IT Solutions)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 10:00 AM - 11:00 AM |
117 |
Does IT Measure Anything Useful?
Ivor Macfarlane (Service Management Consultant & Evangelist, IBM)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 10:00 AM - 11:00 AM |
495 |
Sustainable Certification
Sue Conger (University of Dallas)
Beki Picus (ACS)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 11:15 AM - 12:15 PM |
6 |
Managing Change and Diversity
Donald Loftin (Lockheed Martin)
|
Track 1 - ITSM and Organizational Change: A New Way of Life |
| 11:15 AM - 12:15 PM |
80 |
Tools are the Icing on the Cake
Mart Rovers (InterProm USA Corporation)
|
Track 2 - Achieving Operational Excellence through Continual Service Improvement (CSI) |
| 11:15 AM - 12:15 PM |
86 |
ITIL®: You Can Do It - Simple Tools Can Help
Morris Volkov (Marion County I.T.)
|
Track 4 - Service Portfolio Management: Your quickest route to greater business value |
| 11:15 AM - 12:15 PM |
244 |
Aligning Service Catalog with Service Performance Reporting
Chuck Wysocki (McKesson Corporation)
|
Track 5 - KPIs and Performance Metrics: Measuring IT’s Value to the Business |
| 11:15 AM - 12:15 PM |
411 |
It Doesn't Take a Howitzer to Kill a Housefly
Patrick Musto (Column Technologies)
|
Track 6 - IT Management Frameworks: Moving Beyond ITIL |
| 11:15 AM - 12:15 PM |
212 |
Lessons Learned Implementing ITIL® in a Children's Health Care System
Tracy Waller (Cook Children's Health Care System)
George Spafford (Pepperweed Consulting, LLC)
|
Track 7 - Governance and IT Financial Management: Keys to Running IT Like a Business |
| 12:15 PM - 1:45 PM |
535 |
Zoom! Carpe Diem: Moving Forward As Heroes of IT
Glenn O'Donnell (Forrester Research)
|
General Session |
| 2:00 PM - 6:00 PM |
481 |
ITIL® v3 Managers Bridge (Includes Certification Exam)
Roc Paez (Hewlett Packard)
|
Pre/Post Convention Training |
| 2:00 PM - 6:00 PM |
506 |
Create a KPI Based Dashboard in Only Four Hours
Arjan Woertman (ITpreneurs Nederland BV)
|
Pre/Post Convention Training |
| |
| Sessions on Thursday, September 24
|
| Time |
Session Number |
Session |
Track |
| 8:00 AM - 5:00 PM |
481 |
ITIL® v3 Managers Bridge (Includes Certification Exam)
Roc Paez (Hewlett Packard)
|
Pre/Post Convention Training |
| 8:00 AM - 5:00 PM |
284 |
ITIL® v3 Intermediate Module - Service Transition (Includes Certification Exam)
Rosemary Gurney (Wardown Consulting Ltd)
Barry Corless (Remarc Group)
|
Pre/Post Convention Training |
| |
| Sessions on Friday, September 25
|
| Time |
Session Number |
Session |
Track |
| 8:00 AM - 5:00 PM |
481 |
ITIL® v3 Managers Bridge (Includes Certification Exam)
Roc Paez (Hewlett Packard)
|
Pre/Post Convention Training |
| 8:00 AM - 5:00 PM |
284 |
ITIL® v3 Intermediate Module - Service Transition (Includes Certification Exam)
Rosemary Gurney (Wardown Consulting Ltd)
Barry Corless (Remarc Group)
|
Pre/Post Convention Training |
| |
| Sessions on Saturday, September 26
|
| Time |
Session Number |
Session |
Track |
| 8:00 AM - 5:00 PM |
481 |
ITIL® v3 Managers Bridge (Includes Certification Exam)
Roc Paez (Hewlett Packard)
|
Pre/Post Convention Training |
| 8:00 AM - 5:00 PM |
284 |
ITIL® v3 Intermediate Module - Service Transition (Includes Certification Exam)
Rosemary Gurney (Wardown Consulting Ltd)
Barry Corless (Remarc Group)
|
Pre/Post Convention Training |
| |
| Sessions on Sunday, September 27
|
| Time |
Session Number |
Session |
Track |
| 8:00 AM - 12:00 PM |
481 |
ITIL® v3 Managers Bridge (Includes Certification Exam)
Roc Paez (Hewlett Packard)
|
Pre/Post Convention Training |
